Have you ever wondered how hotels calculate their review scores? At Cheriz Boutique Villa Hotel, we take pride in providing an exceptional guest experience, and our review system reflects that commitment. In this article, we will delve into the details of our review process, shed light on the guidelines we adhere to, and highlight why your trust in our platform is well-placed.
Unveiling the Review Process
To ensure transparency and fairness, every review score at Cheriz Boutique Villa Hotel is rated on a scale of 1 to 10. To calculate the overall score, we aggregate all the review scores and divide them by the total number of reviews received. Guests have the opportunity to provide separate subscores for crucial areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that the subscores and overall scores are submitted independently, with no direct link between them.
Authenticity and Guest Feedback
At Cheriz Boutique Villa Hotel, we value authentic guest feedback. Whether you stayed at our accommodation or simply visited the property, we encourage you to review your experience through our platform. We understand that opinions may change over time, and if you ever wish to edit a review you’ve already submitted, our dedicated Customer Service team is here to assist you.
To ensure the authenticity of our reviews, we employ a team of experts and leverage automated systems that specialize in detecting fake submissions. In the rare event that we identify any fraudulent activity, we promptly delete the fake reviews and take appropriate action against those responsible. We also rely on our vigilant community, and encourage anyone who spots something suspicious to report it to our Customer Service team. Your support helps us maintain the integrity of our platform.
Review Guidelines: Focusing on Relevance and Respect
Our goal is to provide a space where all guests can express their honest opinions freely. While we strive to publish every review we receive, positive or negative, some content may not meet our guidelines. We do not display reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
To ensure the relevance of reviews, we accept submissions within 3 months of check-out and may stop displaying reviews that are older than 36 months or when the accommodation undergoes a change of ownership. We believe that this approach maintains the freshness and accuracy of guest feedback.
Responding to Reviews and External Scores
At Cheriz Boutique Villa Hotel, we value open communication. Accommodations have the option to reply to reviews, enabling us to address any concerns, show appreciation for positive feedback, and improve our services based on your valuable input.
In some cases, you may come across external review scores from well-known travel websites on our platform. We want to ensure transparency, so we clearly indicate when these scores are displayed.
Upholding Quality: Guidelines and Standards
At Cheriz Boutique Villa Hotel, we are committed to providing a relevant and family-friendly environment for all our guests. To achieve this, we have established guidelines and standards that promote genuine discussions while respecting diverse opinions. We emphasize the following principles:
Travel-Related Contributions: We encourage detailed contributions that help fellow travelers make informed decisions. While we appreciate your passion, please refrain from including personal, political, ethical, or religious commentary. Promotional content will be promptly removed, and any issues related to our services should be addressed to our Customer Service or Accommodation Service teams.
Global Audience: In order to cater to our diverse audience, we kindly request that you avoid using profanity or attempting to replace it with creative spelling, regardless of the language. Comments or media containing hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities are strictly prohibited.
Genuine and Unique Content: We highly value original and unbiased reviews. Your contribution should reflect your personal experience and opinions. We do not allow Booking.com property partners to post on behalf of guests or offer incentives for reviews. We strongly discourage any attempts to manipulate ratings through negative reviews targeting competitors.
Privacy Considerations: To respect the privacy of all individuals, we make every effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details in our published content.
Responsibility and Liability: The opinions expressed in contributions belong solely to our valued customers and properties. They do not reflect the views of Booking.com. As a distributor, we strive to provide an unbiased platform and do not accept responsibility or liability for any reviews or responses. We act solely as a distributor and not a publisher of these comments and responses, without any obligation to verify their accuracy.
Your Insightful Reviews
By default, reviews at Cheriz Boutique Villa Hotel are sorted based on the date of submission and various criteria to display the most relevant content. Additional sorting options, such as traveler type or review score, may also be available to enhance your browsing experience.
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At Cheriz Boutique Villa Hotel, we are dedicated to providing an exceptional travel experience and maintaining the utmost integrity in our review system. We invite you to share your valuable feedback and become part of our vibrant community of travelers. Book your next adventure with us today and discover the joys of authentic hospitality.