Introduction
At DHPL Travels, we understand the importance of genuine and reliable reviews when making travel decisions. That’s why we have implemented a comprehensive review system to provide you with the most authentic feedback from our guests. Let’s take a closer look at how our review process works and the guidelines we adhere to.
The Review Score
Each review score on our platform is based on a scale of 1 to 10. To calculate the overall score, we aggregate all the review scores and divide the total by the number of reviews received. Our guests also have the option to provide separate subscores for crucial aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It is important to note that subscores and overall scores are submitted independently, without any direct correlation.
Submitting a Review
Whether you have stayed at the Ceylonica Beach Hotel or simply visited the property, you are eligible to share your experience by submitting a review through our platform. In case you need to edit a review you have already submitted, you can easily reach out to our dedicated Customer Service team for assistance.
Ensuring Authenticity
We take the authenticity of our reviews very seriously. Our team employs both manual and automated systems to detect any fake submissions. If we identify any fraudulent reviews, we promptly remove them and take appropriate actions against those responsible. Furthermore, we encourage our users to report any suspicious activity to our Customer Service team so that our fraud experts can thoroughly investigate the matter.
Review Content Guidelines
Our goal is to provide a balanced perspective by showcasing both positive and negative reviews. However, to maintain the quality and relevance of the content, we have certain restrictions in place. We do not publish reviews that contain or allude to politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
Review Timeframe
To ensure the reviews are up to date and reflective of the property’s current standards, we accept reviews submitted within 3 months of check-out. Moreover, we may stop displaying reviews that are older than 36 months or if there has been a change in ownership of the accommodation.
Accommodation Responses
At DHPL Travels, we value open communication between guests and accommodations. Hence, the Ceylonica Beach Hotel has the option to respond to reviews, providing further insights and addressing any concerns or comments.
Sorting and Filtering
When browsing through multiple reviews, we prioritize the most recent ones, taking into account various factors such as language and the presence of comments. Additionally, you have the flexibility to sort and filter reviews based on the time of year, review score, and more, allowing you to find the information that is most relevant to your needs.
External Reviews
Occasionally, we may display external review scores from other well-known travel websites. In such cases, we will clearly indicate the source to maintain transparency.
Review Guidelines and Standards
To ensure a constructive and inclusive environment, we have established guidelines and standards for all reviews on DHPL Travels. These standards aim to keep the content relevant and family-friendly while allowing for diverse opinions and expressions. We kindly request our users to keep their contributions travel-related, avoiding personal, political, ethical, or religious commentary. We do not tolerate hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities.
Genuine and Unbiased Reviews
We believe that genuine and unbiased reviews are the most valuable. We encourage guests to share their personal experiences honestly, providing detailed insights to help others make informed decisions. It is important to note that our property partners are not allowed to post reviews on behalf of guests or offer incentives in exchange for reviews. Additionally, we do not tolerate negative reviews that are submitted with the sole intention of bringing down a competitor’s rating.
Respecting Privacy
We prioritize the privacy of our users. Therefore, Booking.com makes every effort to protect personal information. We ensure that email addresses, telephone numbers, website addresses, social media accounts, and similar details are obscured to maintain confidentiality.
Customer and Property Opinions
The opinions expressed in the reviews belong to our valued customers and properties. They do not necessarily reflect the views of DHPL Travels. We would like to emphasize that DHPL Travels does not accept any responsibility or liability for the reviews or responses. As a distributor, we are merely providing a platform for our customers and properties to share their experiences.
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Book your stay at the Ceylonica Beach Hotel now and experience breathtaking views, exceptional service, and unforgettable moments. For more information, visit DHPL Travels.
