Welcome to Capital City Hotel, where each stay is a unique and unforgettable experience. From the moment you step into our hotel, exceptional service and comfort await you.
Unveiling Our Review System
At Capital City Hotel, we value our guests’ opinions. That’s why we have developed a comprehensive review system that ensures transparency and authenticity. We believe in the power of genuine feedback to continuously improve our services.
An Overall Score Reflecting Excellence
Our review system calculates an overall score by aggregating individual review ratings. Guests rate various aspects of their stay, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These separate scores are then combined to determine the overall rating.
Spotting the Subtle Differences
We encourage our guests to provide detailed subscores for various aspects of their stay. Whether it’s the exceptional location, spotless cleanliness, attentive staff, or the cozy comfort, we want to hear about every aspect that made your stay memorable.
Combating Fake Reviews
To ensure the integrity of our review system, we have dedicated teams, both human and automated, that specialize in detecting fraudulent reviews. Any suspicious activity can be reported to our vigilant fraud team, who will promptly investigate the matter.
Our Commitment to Transparency
At Capital City Hotel, we value transparency in all our interactions. We believe that all reviews, positive or negative, contribute to the tapestry of our story. However, we do have certain guidelines in place to ensure that the content displayed is fair and relevant.
Our Exclusions for Review Display
While we strive to publish all reviews, we reserve the right to exclude reviews that contain politically sensitive comments, promotional content, illegal activities, personal or sensitive information, obscenities, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
The Relevance of Timing
To maintain the relevance of our reviews, we accept submissions up to three months after check-out. We may stop displaying reviews that are older than 36 months or if a property undergoes a change of ownership.
Engaging with our Guests
We embrace feedback as an opportunity for growth. Capital City Hotel allows accommodations to respond to reviews, fostering open and direct communication with our valued guests.
Fresh and Relevant Reviews
At Capital City Hotel, we prioritize the most recent and relevant reviews. These will always be prominently displayed, taking into account factors such as language, content richness, and additional comments. You can also sort and filter reviews based on your preferences.
Guidelines and Standards for Reviews
Our guidelines and standards aim to provide a captivating and family-friendly platform while encouraging freedom of expression. They apply to all comments, regardless of their tone.
Staying Relevant and Travel-Focused
We encourage contributions that are travel-related, helping fellow travelers make informed decisions. While we appreciate diverse perspectives, please refrain from including personal, political, ethical, or religious commentary. For any concerns related to our services, please reach out to our dedicated customer service or accommodation service teams.
Embracing Global Audiences
As a global platform, we strive to maintain a respectful environment for all. Please avoid profanity or any attempts to replace it with creative spelling in any language. We do not tolerate hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities.
Embracing Authenticity
Authenticity is the backbone of the review system. We value original and unbiased contributions that reflect your personal experience. Property partners affiliated with Capital City Hotel are not permitted to post on behalf of guests or offer incentives in exchange for reviews. We are committed to ensuring fair play and do not tolerate negative reviews designed to harm competitors.
Respecting Privacy
Respecting the privacy of others is of utmost importance to us. We diligently endeavor to shield personal contact information, including email addresses, phone numbers, websites, social media accounts, and similar details.
Opinions and Liability
The opinions expressed in reviews belong solely to our valued guests and do not necessarily reflect the views of Capital City Hotel. We, as a platform, do not assume responsibility or liability for any reviews or responses. Our role is that of a distributor, providing a platform for these comments and responses without the obligation to verify their content.
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