Welcome to DHPL Travels! We believe in providing you with the most relevant and reliable information so you can make informed decisions about your travel accommodations. As part of our commitment to transparency and authenticity, we have established guidelines and standards for reviews that ensure the content you see is trustworthy and helpful. Let’s dive into the details!
What You Need to Know About Review Scores
At DHPL Travels, each review score is carefully calculated to give you an accurate overall rating. We consider various aspects, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. Guests can provide separate subscores in these important areas, allowing you to assess different aspects of an accommodation.
Ensuring Authenticity
To maintain the integrity of our platform, we have a dedicated team, coupled with state-of-the-art automated systems, that specialize in detecting and removing fake reviews. If you come across any suspicious content, we encourage you to report it, and our fraud team will investigate promptly.
Review Publication Guidelines
We value every review we receive on DHPL Travels, both positive and negative, as we believe they contribute to your overall experience. However, to ensure the quality and relevance of the content we display, there are certain guidelines we adhere to. We do not publish reviews that include politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
Timeliness and Relevance of Reviews
To maintain up-to-date and relevant information, we accept reviews that are submitted within 3 months of checking out. Reviews older than 36 months may no longer be displayed, and this might also happen if the accommodation undergoes a change of ownership.
An Interactive Platform
We encourage accommodations to engage with their guests by replying to their reviews. This ensures a two-way communication channel where both parties can address any concerns or express gratitude.
External Review Scores
On occasion, we may display external review scores from other reputable travel websites. Rest assured, when we do this, we make it clear that these scores are from external sources.
Guidelines and Standards for Reviews
To maintain a family-friendly and respectful environment, we have established guidelines and standards for reviews on DHPL Travels. These guidelines ensure that contributions are travel-related, offer helpful insights, and avoid personal, political, ethical, or religious commentary. Additionally, contributions should be appropriate for a global audience, avoiding profanity, hate speech, discriminatory remarks, threats, sexually explicit language, violence, or the promotion of illegal activity. We highly value genuine and unbiased content that reflects the unique experiences of our guests. Any attempts to manipulate ratings by posting negative reviews about competitors will not be tolerated.
Respecting Privacy
Respecting privacy is of utmost importance to us. We make every effort to protect personal information such as email addresses, phone numbers, website addresses, and social media accounts. Your privacy matters to us!
Disclaimer on Translations
To enhance the user experience, we may provide translations powered by Google. Please note that Google disclaims all warranties related to these translations, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
DHPL Travels is dedicated to offering you the best travel experience possible. We strive to provide you with accurate, reliable, and relevant information, empowering you to make the right decisions for your journey. We value your trust and are here to assist you every step of the way.
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