Understanding Guest Reviews at Bolgoda Lake Resort
At Bolgoda Lake Resort, we value the feedback of our guests and take their reviews seriously. Each review score provided by our guests is on a scale of 1 to 10. To calculate the overall score, we aggregate all the review scores and divide the total by the number of reviews received. Our guests have the opportunity to provide separate subscores for crucial areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that the subscores and overall scores are independent of each other, with no direct link.
To ensure the authenticity of our reviews, you can only review an accommodation that you have booked through our platform and actually stayed at, or if you visited the property without staying overnight. If you need to edit a review that you have already submitted, simply reach out to our Customer Service team for assistance.
To maintain the integrity of our platform, we have dedicated personnel and automated systems in place to identify and remove any fake reviews. If we come across any fraudulent reviews, we take immediate action and delete them. We encourage our guests to report any suspicious activities or reviews to our Customer Service team for thorough investigation by our fraud team.
Review Publication Guidelines
Ideally, we strive to publish both positive and negative reviews for transparency. However, certain types of content cannot be displayed in reviews. These include politically sensitive comments, promotional content, illegal activities, personal or sensitive information such as emails, phone numbers, or credit card details, swear words, sexual references, hate speech, discriminatory remarks, threats, references to violence, spam, fake content, animal cruelty, impersonation, and any violation of our review guidelines.
Furthermore, to ensure the relevance of reviews, we may only accept reviews submitted within 3 months of checking out. Reviews that are older than 36 months or for accommodations that have undergone ownership changes may no longer be displayed.
Accommodation Responses and Sorting
Bolgoda Lake Resort allows accommodations to respond to reviews, fostering open communication between guests and the property. When viewing multiple reviews, the most recent ones will appear at the top, considering various factors such as language, whether it includes comments or just a rating, and more. You have the flexibility to sort and filter reviews based on the time of year, review score, and other criteria.
Additionally, at times, we may feature external review scores from reputable travel websites. We always make it clear when such scores are displayed, providing comprehensive information for your reference.
Guidelines and Standards for Reviews
At Bolgoda Lake Resort, we maintain strict guidelines and standards to ensure that the content on our platform remains relevant and family-friendly while allowing freedom of expression and diverse opinions. Our guidelines are applicable to all comments, irrespective of their tone.
Contributions should be travel-related and provide detailed insights to help other travelers make informed decisions. We kindly request that you refrain from including personal, political, ethical, or religious commentary. Promotional content will be removed, and any concerns regarding Booking.com’s services should be directed to our Customer Service or Accommodation Service teams.
Contributions should be suitable for a global audience. We kindly ask that you avoid profanity and refrain from using creative spelling to approximate profanity in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity will not be permitted.
All content should be genuine and unique to the guest. Reviews hold the most value when they are original and unbiased. We encourage you to share your personal experiences and opinions while ensuring that your contribution remains your own. Property partners affiliated with Booking.com should not post on behalf of guests or offer incentives in exchange for reviews. We do not tolerate negative reviews submitted with the intention to harm competitors.
We respect the privacy of others. Booking.com maintains a commitment to protecting personal information by obscuring email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in user contributions belong solely to Booking.com customers and properties, and they do not necessarily reflect those of Booking.com. Booking.com assumes no responsibility or liability for any reviews or responses. As a distributor, Booking.com acts solely as a platform for these comments and responses, without any obligation to verify their accuracy.
By default, reviews on our platform are sorted based on the date of the review and other relevant criteria such as language, reviews with text, and non-anonymous reviews. You may find additional sorting options available, such as sorting by the type of traveler or review score.
Please note that translations provided on our platform may be powered by Google. We want to highlight that Google disclaims all warranties related to the translations, whether express or implied, including accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
For an unforgettable travel experience at Bolgoda Lake Resort, book your stay with DHPL Travels now!