At Bogala Village Eco Resort, we believe that each guest’s experience is unique and valuable. Our ratings are based on a variety of factors, including location, cleanliness, staff, comfort, facilities, value, and free WiFi. To calculate the overall score, we take the sum of all review scores and divide it by the total number of reviews received. It’s important to note that subscores and overall scores are submitted independently by guests, without a direct link between them.
Authentic Reviews, Expert Detection
We take great pride in ensuring the authenticity of our reviews. Our dedicated team, as well as advanced automated systems, specialize in detecting and removing fake reviews. If you come across any suspicious content, we encourage you to report it to our Customer Service team. Rest assured, we will thoroughly investigate and take appropriate action.
Transparency and Relevance
We strive to provide a platform for open and honest feedback. While we aim to publish every review we receive, there are certain criteria that guide our moderation process. Reviews that include politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, or impersonation are not displayed. Additionally, any violation of our review guidelines will be addressed accordingly.
To ensure relevance, we accept reviews submitted within three months of checking out. Reviews that are older than 36 months or pertain to accommodations under new ownership may be removed from display. We believe this approach maintains the integrity and accuracy of our review system.
Accommodation Interaction and External Ratings
Guests have the opportunity to interact with reviews by leaving a reply. This fosters engagement and allows for open communication between guests and accommodations.
In some cases, we may display external review scores from reputable travel websites. However, we always make it clear when we include such information, ensuring transparency and giving you a well-rounded perspective.
Guidelines and Standards for Reviews
Our guidelines and standards are designed to maintain the relevance and family-friendliness of the content on our platform. We encourage contributions that are travel-related and provide helpful insights for fellow travelers. Personal, political, ethical, or religious commentary is not appropriate. Nor are hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activities.
We value genuine and unbiased content, as it is most valuable to our community. Reviews should reflect your personal experience and be free from incentives or biases. We ask that Booking.com property partners refrain from posting on behalf of guests or attempting to manipulate ratings through negative reviews.
Privacy and Responsibility
Respecting the privacy of our users is of utmost importance. We take all necessary measures to protect personal information, including obscuring email addresses, telephone numbers, website addresses, social media accounts, and similar details.
It’s vital to note that the opinions expressed in reviews are those of Booking.com customers and properties, and not of Booking.com itself. We do not accept responsibility or liability for any reviews or responses. As a distributor, we do not verify the accuracy of reviews but provide a platform for guests and properties to share their feedback.
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At Bogala Village Eco Resort, we are committed to providing a reliable and trustworthy platform for travelers around the world. Book your stay with us and experience the beauty of nature like never before.