Welcome to Bochum Lanka Resort, where comfort and luxury meet to create an unforgettable travel experience. At Bochum Lanka Resort, we value the opinions of our guests and strive to provide the best possible service. In this article, we will explore the review process at our resort, ensuring transparency and credibility.
The Review Process
At Bochum Lanka Resort, we take pride in our review system, which allows guests to provide valuable feedback. Each review score ranges from 1-10, and the overall score is calculated by averaging all the review scores received. Guests also have the opportunity to rate specific aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These separate subscores contribute to the overall rating. It is important to note that there is no direct link between the subscores and the overall score.
Genuine Reviews Only
We have implemented both human and automated systems to detect and eliminate any fraudulent reviews. Our dedicated team ensures the authenticity of every review and takes appropriate action against any misconduct. We encourage our guests to report any suspicious activities to our Customer Service team, as we continuously strive to maintain a trustworthy environment.
Review Guidelines and Standards
To provide a fair and informative platform, we adhere to the following guidelines and standards for reviews:
1. Relevant and Family-Friendly Content
We value travel-related contributions that help fellow travelers make informed decisions. Please refrain from including personal, political, ethical, or religious commentary. Promotional content is not permitted, and any concerns regarding our services should be directed to our Customer Service or Accommodation Service teams.
2. Global Audience
To cater to a diverse audience, we request all contributors to avoid profanity and creative spelling, regardless of the language used. Comments or media containing hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities will not be tolerated.
3. Genuine and Unbiased Opinions
We value the authenticity of our reviews. Therefore, we encourage original and unbiased contributions. Reviews should reflect the personal experiences of the guests. Property partners associated with Bochum Lanka Resort are not permitted to post on behalf of guests or offer incentives in exchange for reviews. We strictly prohibit any attempts to manipulate ratings by submitting negative reviews about competitors.
4. Respect for Privacy
Privacy is of utmost importance to us. We are committed to protecting the personal information of our guests. Therefore, we make every effort to conceal email addresses, phone numbers, website addresses, social media accounts, and other similar details shared in reviews.
The opinions expressed in guest contributions are solely those of the guests and do not represent the views of Bochum Lanka Resort. We are not responsible for any reviews or responses. Additionally, we want to inform our readers that translations provided by Google may be available, but we disclaim all warranties related to accuracy, reliability, and non-infringement.
At Bochum Lanka Resort, we value the feedback of our guests to continuously improve our services. By providing a transparent review system, we aim to maintain credibility and trustworthiness. We appreciate the support and look forward to welcoming you to our resort!