At the Blue Moon Hotel Nuwara Eliya, we value the opinions of our guests. We understand that each review is unique and contributes to the overall score of our establishment. That’s why we take into account various subscores such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These subscores, along with the overall score, are submitted independently by our guests, without any direct link between them.
Submitting a Review
If you have booked accommodation through our platform, you can review your stay whether you actually stayed at the property or not. Additionally, if you need to make changes to a review you have already submitted, simply reach out to our Customer Service team, and they will be happy to assist you.
Detection of Fake Reviews
To maintain the integrity of our platform, we have dedicated people and automated systems in place to detect and remove any fake reviews. If any suspicious activity is identified, we take immediate action and investigate the matter. We encourage our guests to report anything they find questionable to our Customer Service team so that our fraud team can further investigate.
Review Guidelines
We strive to publish all reviews we receive, both positive and negative. However, there are certain criteria that may prevent us from displaying a review. These include politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, and any violation of our review guidelines.
To ensure the relevance of reviews, we generally accept reviews submitted within 3 months of checking out. Additionally, we may stop displaying reviews that are 36 months old or when the accommodation undergoes a change of ownership.
Reply to Reviews
At the Blue Moon Hotel Nuwara Eliya, we value the feedback we receive from our guests. Accommodations have the option to reply to reviews, allowing them to address any concerns or provide additional information.
Sorting and Filtering Reviews
When viewing multiple reviews, we prioritize the most recent ones. However, other factors such as language, whether it includes comments, and the rating also play a role. You have the flexibility to sort and filter reviews based on the time of year, review score, and more.
Guidelines and Standards for Reviews
Our guidelines and standards are designed to ensure that the content on DHPL Travels remains relevant and family-friendly. We encourage contributions that are detailed and travel-related, helping others make informed decisions. Please avoid including personal, political, ethical, or religious commentary. Promotional content is not permitted, and any issues concerning DHPL Travels’ services should be directed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience, refraining from profanity or creative attempts to approximate profanity. Comments or media that include hate speech, discriminatory remarks, threats, sexually explicit content, violence, or promote illegal activities are strictly prohibited.
We value genuine and unbiased reviews that are unique to each guest’s experience. Booking.com property partners are not allowed to post on behalf of guests or offer incentives in exchange for reviews. We do not tolerate any attempts to manipulate ratings by submitting negative reviews about competitors.
Respecting the privacy of others is crucial. We make every effort to hide personal details such as email addresses, phone numbers, website addresses, and social media accounts.
The opinions expressed in contributions belong to our customers and properties and do not necessarily reflect the views of DHPL Travels. We do not accept any responsibility or liability for reviews or responses. It’s important to note that DHPL Travels is a distributor and not a publisher of these comments and responses, with no obligation to verify them.
By default, reviews are sorted based on the date of the review and other relevant factors, such as language, reviews with text, and non-anonymous reviews. Additional sorting options may be available depending on your preferences.
Translations Disclaimer
Please be aware that translations provided by Google may be used within this service. It’s important to note that Google disclaims all warranties related to translations, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
Remember, at DHPL Travels, we value your feedback and strive to provide you with the best possible experience during your stay with us. Visit DHPL Travels to learn more!