Introduction
At DHPL Travels, we understand the importance of guest reviews in helping you make informed decisions. We value your opinion and strive to provide a comprehensive rating system that covers all aspects of your experience. Our review scores range from 1 to 10, and to calculate the overall score, we aggregate all the individual review scores and divide them by the total number of reviews received.
Individual Subscores
We believe in pinpointing crucial areas that contribute to a memorable stay. Guests have the opportunity to provide separate subscores for important categories such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These subscores are independent of the overall score, allowing guests to provide specific feedback for each area.
Reviewing Your Accommodation
If you have booked an accommodation through our platform, you can share your thoughts and experiences by submitting a review. We value authentic feedback from guests who have stayed at the property, as well as those who visited but did not stay. Should you wish to edit a review you have already submitted, our Customer Service team is here to assist you.
Ensuring Authenticity
At DHPL Travels, we employ a dedicated team of experts and automated systems to detect and filter out any fake reviews submitted to our platform. If any fraudulent activity is identified, we promptly delete the review and take appropriate action against the responsible party. We encourage our users to report any suspicious content to our Customer Service team, as they play a crucial role in upholding the integrity of our platform.
Review Guidelines and Standards
To maintain the quality and credibility of our reviews, we have established guidelines and standards that align with the E-E-A-T and YMYL principles. Our aim is to provide relevant and family-friendly content without restricting genuine expression or diverse opinions. Here are some key points to consider:
- Contributions should be travel-related and offer helpful insights to other travelers.
- Personal, political, ethical, and religious commentary should be avoided.
- Offensive language, hate speech, discriminatory remarks, threats, sexually explicit content, violence, or promotion of illegal activities are strictly prohibited.
- Authenticity is highly valued, so please ensure your contribution is original and unbiased.
- DHPL Travels does not tolerate attempts to manipulate ratings through negative reviews or incentives.
- We prioritize respecting the privacy of others by concealing personal contact details and social media accounts.
Review Sorting and External Scores
To provide you with the most relevant information, we sort reviews based on the date of submission and consider additional criteria such as language, text content, and non-anonymous reviews. While we primarily rely on our users’ feedback, we may occasionally display external review scores from reputable travel websites. Rest assured, we clearly indicate when this occurs.
Translations Disclaimer
Please note that translations on our platform are powered by Google. While we strive for accuracy, DHPL Travels does not assume any responsibility or liability for the translations. Google explicitly disclaims all warranties related to the translations, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
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