Understanding Review Scores at Birds Park Resort
At Birds Park Resort, we value the feedback of our guests. Each review score provided by our guests is rated on a scale of 1 to 10. To calculate the overall score, we aggregate all the review scores and divide the total by the number of reviews received. Our guests have the option to provide separate subscores in important areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that the subscores and overall scores submitted by our guests are independent of each other and are not directly linked.
Submitting and Editing Reviews
If you have stayed at Birds Park Resort, you can review the accommodation you booked through our platform. Even if you didn’t stay at the property but visited it, you can still share your experience. Should you wish to edit a review you have already submitted, kindly get in touch with our Customer Service team who will be happy to assist you.
Detecting Fake Reviews
At Birds Park Resort, we have a dedicated team of experts and automated systems that specialize in identifying and removing fake reviews from our platform. If we come across any fraudulent activity, we promptly delete the reviews and take appropriate action against those responsible. We encourage our guests to report any suspicious reviews to our Customer Service team so our fraud team can investigate further.
Review Guidelines and Content Policy
At Birds Park Resort, we value transparency and believe it’s important to publish both positive and negative reviews. However, there are certain guidelines and standards we adhere to in order to ensure the relevance and credibility of our reviews. We do not display reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, or violence. Additionally, we do not tolerate spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
Timeliness and Age of Reviews
To ensure the freshness and relevance of reviews, we generally accept reviews submitted within 3 months of checking out. We may stop displaying reviews that are older than 36 months or if there has been a change of ownership at the accommodation.
Accommodation Responses to Reviews
At Birds Park Resort, we encourage our accommodations to engage with the reviews they receive. Accommodations have the option to respond to reviews, providing a valuable opportunity to address guest feedback.
Sorting and Filtering Reviews
When viewing multiple reviews, we prioritize the most recent ones, taking into account various factors such as language, whether the review contains comments or is just a rating, and more. You can also sort and filter reviews based on the time of year, review score, and other criteria.
External Review Scores
Occasionally, we may include external review scores from well-known travel websites. Rest assured, when we do this, we clearly indicate the source of the scores.
Guidelines and Standards for Reviews
Our guidelines and standards aim to maintain relevant and family-friendly content on our platform without limiting expression or strong opinions. These guidelines apply to all comments, regardless of their tone.
- Contributions should be travel-related and provide detailed information to help others make informed decisions. Please refrain from including personal, political, ethical, or religious commentary. Promotional content will be removed, and any issues related to our services should be directed to our Customer Service or Accommodation Service teams.
- Contributions should be suitable for a global audience. Please avoid using profanity or creative spelling to approximate profanity in any language. Comments or media that contain hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or promote illegal activities are strictly prohibited.
- All content should be genuine, original, and unbiased. Reviews hold the most value when they come directly from guests and provide an honest perspective. Property partners associated with Booking.com are not permitted to post on behalf of guests or offer incentives in exchange for reviews. We do not tolerate negative reviews submitted in an attempt to harm a competitor’s reputation.
- We respect the privacy of others. Booking.com takes precautions to protect personal information and will make efforts to obscure email addresses, phone numbers, websites, social media accounts, and similar details.
- The opinions expressed in reviews are solely those of Booking.com customers and properties. Booking.com does not accept responsibility or liability for any reviews or responses. We act as a distributor and do not verify the content of reviews. We are not responsible for any translations powered by Google and disclaim all warranties related to accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
Please note that all reviews are sorted by date and additional criteria to display the most relevant and helpful reviews. Sorting options may vary based on traveler type, review score, and other factors.
Our service may include translations provided by Google. It is important to note that Google disclaims all warranties regarding the accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement related to these translations.