How Review Scores work at Bansei Royal Resorts Hikkaduwa
At Bansei Royal Resorts Hikkaduwa, review scores play an important role in sharing guests’ experiences. Each review score is given on a scale of 1 to 10. To calculate the overall score, we add up all the individual review scores and divide the total by the number of reviews received. Guests have the opportunity to provide separate subscores for essential areas like location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s worth noting that guests submit their subscores and overall scores independently, with no direct correlation between them.
Guest Reviews and Editing
If you have booked accommodation through our platform and stayed at Bansei Royal Resorts Hikkaduwa, we welcome your review. Even if you visited the property but did not stay, you can still share your feedback. If you need to make changes to a review you have already submitted, our Customer Service team is ready to assist you.
Authenticity and Trust
At Bansei Royal Resorts Hikkaduwa, we take the authenticity of reviews seriously. We have a dedicated team, as well as automated systems, that specialize in identifying and removing fake reviews. If we come across any suspicious reviews, we promptly delete them and take appropriate action against the responsible party. We encourage anyone who notices anything questionable to report it to our Customer Service team so that our fraud team can thoroughly investigate the matter.
What We Don’t Publish
We value all reviews, both positive and negative, but there are certain types of content that we do not display. We uphold strict guidelines to ensure the relevance and credibility of our reviews. Reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card details), swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines will not be published.
Timeliness and Relevance
To maintain the relevance of reviews, we generally accept submissions within 3 months of checking out. As time passes, we may stop displaying reviews that are older than 36 months or if the accommodation changes ownership.
Interaction with Reviews
At Bansei Royal Resorts Hikkaduwa, we encourage accommodations to engage with guest reviews. If you have a response to a review, you can address it directly on our platform.
Sorting and Filtering Reviews
When multiple reviews are available, we prioritize the most recent ones. However, other factors, such as language usage and whether a review contains only a rating or includes comments, also influence the sorting order. You have the option to sort and filter reviews based on the time of year, review score, and more.
External Review Scores
Occasionally, we might display external review scores from well-known travel websites. Rest assured, we always make it clear when we include such scores.
Guidelines and Standards
To ensure the quality and family-friendliness of the content on Booking.com, we have established guidelines and standards for reviews. These guidelines apply to all comments, regardless of their tone. We expect contributions to be travel-related and helpful in assisting others with their decisions. Personal, political, ethical, or religious commentary should be avoided. Promotional content will be removed, and any issues concerning Booking.com’s services should be directed to our Customer Service or Accommodation Service teams. We also emphasize the need for contributions to be appropriate for a global audience, free from profanity, hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activities. All content should be original and unbiased. Reviews are most valuable when they are genuine and reflect the unique experiences of our guests. To maintain transparency and fairness, property partners of Booking.com should not post on behalf of guests or offer incentives in exchange for reviews. Lastly, we respect the privacy of others and make every effort to protect personal details and contact information.
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