At Bangalawa Resort Habarana, we understand the importance of guest reviews in helping others make informed decisions about their accommodation. Our review system allows guests to provide scores in various categories such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These scores are independent of the overall score and provide valuable insights into specific areas.
Guests who have booked through our platform can review the accommodation, whether they stayed there or simply visited the property. If you need to edit a review you’ve already submitted, feel free to reach out to our Customer Service team for assistance.
To maintain the integrity of our review system, we have dedicated teams and automated systems that detect and remove any fake reviews. We take immediate action against those responsible for submitting such reviews. If you come across any suspicious content, please report it to our Customer Service team so that our fraud team can investigate.
While our goal is to publish all reviews, both positive and negative, we have guidelines in place to ensure the content remains appropriate and relevant. Reviews containing politically sensitive comments, promotional content, illegal activities, personal/sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam/fake content, animal cruelty, impersonation, or any violation of our review guidelines will not be displayed.
To ensure the freshness of reviews, we accept submissions within 3 months of checking out. Reviews older than 36 months may no longer be displayed, or if there has been a change in ownership.
Accommodation Responses and Sorting
Our accommodation partners have the option to respond to guest reviews, fostering open communication and addressing any concerns. When multiple reviews are available, the most recent ones are displayed at the top, taking into consideration factors such as language and the inclusion of comments. You have the flexibility to sort and filter reviews based on the time of year, review score, and more.
Occasionally, we may display external review scores from well-known travel websites, ensuring transparency when we do so.
Guidelines and Standards for Reviews
To maintain a relevant and family-friendly environment on Booking.com, we have specific guidelines and standards for all contributed content. These guidelines apply regardless of the comment’s tone.
Travel-related Content: Contributions should focus on travel experiences and provide detailed insights to help others make informed decisions. Personal, political, ethical, and religious commentary should be avoided. Please direct any issues concerning Booking.com’s services to our Customer Service or Accommodation Service teams.
Global Audience: Contributions should be suitable for a global audience and avoid profanity or creative spelling intended to approximate profanity in any language. Hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activities are strictly prohibited.
Genuine and Unique Content: Reviews are most valuable when they are original and unbiased. We encourage you to share your personal experiences authentically. Property partners associated with Booking.com should not post on behalf of guests or offer incentives in exchange for reviews. Negative reviews submitted with the intention of harming a competitor’s rating will not be tolerated.
Respect for Privacy: We respect the privacy of individuals and make every effort to obscure personal details such as email addresses, telephone numbers, website addresses, and social media accounts.
Opinions Expressed: Reviews reflect the opinions of Booking.com customers and properties, and not of Booking.com itself. We do not accept responsibility or liability for any reviews or responses. As a distributor, we are not obligated to verify the content but strive to display the most relevant and helpful reviews.
By default, reviews are sorted based on the date of the review and additional criteria to ensure the most pertinent reviews are displayed. We offer sorting options, including traveler type and review score, to further enhance your browsing experience.
Please note that translations provided by Google may be included in our service. Google disclaims all warranties regarding the accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement of these translations.
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