Introduction: Unveiling the Essence of Reviews
At Bandarawela Holiday Resort, we value the opinions of our guests. Every review score we receive is of utmost importance to us, as it influences our overall rating. To calculate the overall score, we take into account all the review scores and divide the total by the number of reviews received.
Understanding Review Subscores and Overall Scores
Our guests have the freedom to provide separate subscores for crucial aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that these subscores and the overall scores are independent of each other. We do not link them directly.
Reviewing Your Accommodation Experience
If you have booked an accommodation through our platform and stayed there, or even if you visited the property without actually staying overnight, you are welcome to share your review. In case you wish to edit a review that you have already submitted, simply reach out to our dedicated Customer Service team.
Detecting and Addressing Fake Reviews
At Bandarawela Holiday Resort, we have a team of experts and advanced automated systems that specialize in detecting fake reviews submitted to our platform. Rest assured that if any fraudulent activity is identified, we promptly delete the fake reviews and take necessary action against the individuals responsible. We encourage our guests to report any suspicious activity to our Customer Service team, allowing our dedicated fraud team to thoroughly investigate.
Our Transparency Policy: Displaying Reviews Responsibly
While we strive to publish every review we receive, both positive and negative, there are certain criteria we adhere to. We do not display reviews that contain or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information (such as emails, phone numbers, or credit card details), swear words, sexual references, hate speech, discriminatory remarks, threats, references to violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
Timeliness of Reviews
To ensure the relevance of reviews, we accept submissions that are made within 3 months of checking out. Additionally, reviews that are older than 36 months may no longer be displayed. Furthermore, if there is a change of ownership of the accommodation, we may cease showing the reviews altogether.
Engaging with Reviews
At Bandarawela Holiday Resort, we encourage property owners to engage with reviews by replying to them. This fosters open communication and allows both guests and owners to address any concerns or feedback.
Sorting and Filtering Reviews
When multiple reviews are available, we prioritize the most recent ones. However, several factors, such as language and whether the review contains comments or is solely a rating, are also taken into consideration. To aid your research, we provide sorting and filtering options, allowing you to organize reviews based on the time of year, review score, and more.
External Review Scores
Occasionally, we may display external review scores from well-known travel websites. Rest assured, when we do this, we clearly indicate the source of the review scores to maintain transparency.
Guidelines and Standards for Reviews
To uphold the essence of travel experiences, we have established guidelines and standards for reviews on Bandarawela Holiday Resort. These guidelines aim to ensure that the content remains relevant and family-friendly, while still allowing freedom of expression and diverse opinions. Irrespective of the tone, the following principles apply:
Relevant Contributions
We encourage travel-related contributions that are informative and assist others in making informed decisions. Please refrain from including personal, political, ethical, or religious commentary. Promotional content will be removed, and any concerns regarding Booking.com’s services should be directed to our dedicated Customer Service or Accommodation Service teams.
Global Audience
Considering our global audience, we kindly request that profanity be avoided. Attempts to use creative spelling to substitute profanity in any language will not be permitted. Additionally, content containing hate speech, discriminatory remarks, threats, sexually explicit language, violence, or the promotion of illegal activities is strictly prohibited.
Genuine and Unique Content
We highly value original and unbiased reviews. Your contribution should reflect your personal experience and remain genuine. As a Booking.com property partner, it is important to refrain from posting on behalf of guests or offering incentives in exchange for reviews. We do not tolerate negative reviews submitted with the intention of maliciously impacting a competitor’s rating.
Respecting Privacy
Respect for the privacy of others is of utmost importance. We make every effort to protect sensitive information, such as email addresses, phone numbers, website addresses, social media accounts, and similar details.
Opinions Expressed in Contributions
Please note that the opinions expressed in contributions are solely those of Booking.com customers and properties. They do not represent the views or opinions of Booking.com. We do not accept responsibility or liability for any reviews or responses. Booking.com acts as a distributor and does not have an obligation to verify the content. The responsibility for these comments and responses lies with the individuals who submit them.
Translations Disclaimer
Our service may include translations powered by Google. It is important to note that Google disclaims all warranties related to translations, whether expressed or implied. This includes warranties of accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
