Overview of Guest Reviews
At Bamboo Villa Kandy, we value our guests’ feedback and strive to provide an exceptional experience. Our review system is designed to give you a comprehensive understanding of what to expect during your stay.
Review Scores and Subscores
Each review score at Bamboo Villa Kandy ranges from 1 to 10. To calculate the overall score, we aggregate all the review scores and divide that total by the number of reviews received. Guests have the option to provide separate subscores in essential areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that subscores and overall scores are submitted independently, meaning there is no direct link between them.
Transparent Review Process
Have you stayed at Bamboo Villa Kandy or visited the property? We welcome reviews from guests who have experienced our accommodations firsthand. Even if you weren’t able to stay, you can still share your valuable feedback. If you need to edit a review you’ve already submitted, simply reach out to our Customer Service team, and they’ll assist you.
Combatting Fake Reviews
To maintain the integrity of our review system, we have dedicated individuals and automated systems in place to detect and remove any fraudulent reviews that may be submitted to our platform. Should you come across any suspicious content, please report it to our Customer Service team. We take every report seriously and investigate it thoroughly.
Review Guidelines and Content Moderation
We aim to publish a wide range of reviews, both positive and negative, to provide an accurate representation of the guest experience. However, there are certain types of content that we do not display. These include politically sensitive comments, promotional content, illegal activities, personal or sensitive information such as emails, phone numbers, or credit card details, swear words, sexual references, hate speech, discriminatory remarks, threats, references to violence, spam and fake content, animal cruelty, impersonation, or any violation of our review guidelines.
Timeliness and Relevance
To ensure the reviews remain relevant, we accept submissions within three months of checking out. Reviews older than 36 months may no longer be displayed, and this may also be the case if the property has undergone a change in ownership.
Accommodation Responses
At Bamboo Villa Kandy, we appreciate guest reviews and understand their importance. Hence, we provide the opportunity for accommodations to respond to reviews, allowing for constructive dialogue and personalized assistance when necessary.
Sorting and Filtering
When browsing through multiple reviews, you’ll find the most recent ones displayed at the top. We take various factors into account, including language, the presence of comments in addition to ratings, and more. To help you find the most relevant reviews, we offer sorting and filtering options based on the time of year, review score, and other criteria.
External Review Scores
In some cases, we may include external review scores from other reputable travel websites. Rest assured, we make it clear when we utilize this information to provide you with a fuller picture of the property.
Review Guidelines and Standards
At Bamboo Villa Kandy, we maintain high standards for the reviews published on our platform. These guidelines aim to ensure that the content remains relevant, family-friendly, and adheres to the principles of Expertise, Authoritativeness, Trustworthiness, and Experience (E-E-A-T) and Your Money or Your Life (YMYL) standards.
Travel-Related Contributions
We welcome travel-related contributions that provide detailed insights to help others make informed decisions. Please refrain from including personal, political, ethical, or religious commentary. Any issues related to Booking.com’s services should be directed to our dedicated Customer Service or Accommodation Service teams.
Global Audience
To cater to our global audience, we kindly request that you avoid using profanity or attempting to bypass language filters with creative spelling. Comments or media that contain hate speech, discriminatory remarks, threats, sexually explicit content, violence, or promote illegal activities are strictly prohibited.
Genuine and Unique Content
We greatly value genuine, unbiased reviews as they provide invaluable insights. Your contribution should reflect your personal experience. Property partners affiliated with Bamboo Villa Kandy must not post on behalf of guests or offer incentives in exchange for reviews. Any attempts to manipulate ratings by submitting negative reviews about competitors will not be tolerated.
Respect for Privacy
To prioritize guest privacy, Bamboo Villa Kandy takes measures to conceal email addresses, telephone numbers, website addresses, social media accounts, and similar details in our published content.
Independent Opinions
The opinions expressed in reviews and responses are solely those of our guests and properties. They do not represent the views of Bamboo Villa Kandy or Booking.com. Booking.com acts strictly as a distributor and assumes no responsibility or liability for any reviews or responses. We do not verify the content but aim to display the most relevant reviews by default, considering factors such as the date of the review, text availability, and non-anonymous submissions. Additional sorting options may be available to enhance your browsing experience.
Translations Disclaimer
Please note that translations provided by Google may be available on our platform. Google assumes all responsibility for these translations and disclaims any warranties, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
