At DHPL Travels, we understand the importance of reliable reviews when choosing accommodations for your travels. That’s why we have developed a thorough review system that provides valuable insights to our users. In this article, we will walk you through the process of reviewing accommodations on our platform and explain the guidelines and standards we follow.
The Review Process
When it comes to reviewing accommodations, we believe in transparency and independence. Each review is scored between 1 and 10, covering various aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These scores are then averaged to calculate the overall rating. It’s important to note that subscores and overall scores are independently submitted by guests, with no direct linkage between them.
To submit a review, you must have stayed at the accommodation through our platform. However, we also welcome reviews from guests who have visited the property, even if they didn’t stay. If you wish to edit a review you’ve already submitted, our Customer Service team is always available to assist you.
At DHPL Travels, we have a dedicated team of experts and automated systems in place to detect and eliminate fake reviews from our platform. If any suspicious activity is spotted, we encourage users to report it to our Customer Service team for thorough investigation.
To maintain the credibility of our platform, we adhere to strict review guidelines. While we strive to publish all reviews, positive or negative, certain content will not be displayed. This includes politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
To ensure relevance, we accept reviews submitted within 3 months of checking out. Reviews older than 36 months may no longer be displayed, especially if the accommodation has undergone a change of ownership.
At DHPL Travels, we believe in fostering open communication. Accommodations have the option to respond to reviews, allowing a constructive dialogue between guests and property owners.
Sorting and Filtering
To help users find the most helpful reviews, we sort them based on date, language, presence of text, and non-anonymity. Additionally, we provide sorting and filtering options such as time of year, review score, and more.
Guidelines and Standards for Reviews
Our guidelines and standards are designed to maintain a relevant and family-friendly environment on DHPL Travels. We encourage detailed contributions that assist others in making informed decisions. Please refrain from including personal, political, ethical, or religious commentary. Any concerns regarding our services should be directed to our Customer Service or Accommodation Service teams.
Show Respect and Stay Genuine
We expect all contributions to be appropriate for a global audience. Please avoid profanity and refrain from attempting to disguise profanity with creative spelling. Comments or media that promote hate speech, discrimination, violence, or illegal activities are strictly prohibited.
To ensure the authenticity of reviews, we value original and unbiased content. Your contribution should reflect your personal experience and opinions. Property partners are not allowed to post on behalf of guests or offer incentives in exchange for reviews. We do not tolerate negative reviews submitted with the intention of discrediting competitors.
At DHPL Travels, protecting the privacy of our users is of utmost importance. We make every effort to safeguard personal information by obscuring email addresses, telephone numbers, website addresses, social media accounts, and similar details.
To provide a seamless experience for non-English speakers, we utilize translation services powered by Google. However, please note that DHPL Travels does not endorse or guarantee the accuracy or reliability of these translations. Any warranties, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement, are disclaimed by Google.
DHPL Travels strives to provide a platform where travelers can find authentic, informative, and reliable reviews. We value your contributions and aim to create a trusted community of globetrotters. For all your travel needs, visit DHPL Travels.