In order to provide an accurate representation of the accommodations we offer, DHPL Travels relies on honest and informative reviews from our valued guests. We have established clear guidelines and standards to ensure the content on our platform is trustworthy, relevant, and family-friendly. These guidelines, which adhere to E-E-A-T and YMYL principles, apply to all reviews and comments made on our website.
When submitting a review, guests have the opportunity to rate various aspects of their experience, including location, cleanliness, staff, comfort, facilities, value, and free WiFi. These individual scores are then combined to generate an overall rating. It is important to note that the subscores and overall score are independent of each other.
You can leave a review for an accommodation you booked through DHPL Travels, even if you did not actually stay there. If you need to edit a review you have already submitted, simply reach out to our Customer Service team for assistance.
Detecting and Addressing Fake Reviews
At DHPL Travels, we have dedicated teams and automated systems in place to detect and remove any fraudulent reviews submitted to our platform. If we identify any suspicious activity, we take immediate action to ensure the integrity of our reviews. We also encourage our users to report any questionable content to our Customer Service team for further investigation.
Review Publication Guidelines
While we strive to publish all reviews, both positive and negative, there are certain criteria that may result in a review not being displayed. These include:
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (such as emails, phone numbers, or credit card details)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or violence
- Spam or fake content
- References to animal cruelty
- Impersonation of another individual
- Any violation of our review guidelines
To ensure the relevance of reviews, we generally accept submissions made within 3 months of checking out. Reviews older than 36 months may no longer appear on our website, or if there has been a change in ownership of the accommodation.
Accommodation Response and Review Sorting
Accommodations have the option to respond to reviews, allowing for a constructive dialogue between guests and property owners. When multiple reviews are available for a property, the most recent ones will be displayed prominently. However, other factors such as language and the presence of comments alongside ratings may also influence the sorting order. DHPL Travels provides sorting and filtering options, enabling users to arrange reviews based on the time of year, review score, and more.
External Review Scores
In some cases, DHPL Travels may display review scores from other well-known travel websites. When these external scores are included, we make it clear that they originate from external sources to provide a comprehensive view of the accommodation.
Guidelines and Standards
Our guidelines and standards aim to maintain the relevance and family-friendliness of content on DHPL Travels. We request that contributions adhere to the following:
- Contributions should be travel-related and provide detailed information to assist fellow travelers in making informed decisions.
- Personal, political, ethical, or religious commentary should be avoided.
- Content should be suitable for a global audience and free from profanity, hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity.
- All contributions should be genuine, original, and unbiased. Accommodation partners should not post on behalf of guests or offer incentives in exchange for reviews.
- The privacy of others should be respected, and personal details should not be disclosed in reviews.
- The opinions expressed in reviews are those of DHPL Travels customers and properties, and not of DHPL Travels itself. DHPL Travels is a distributor and does not accept responsibility for the content of reviews or responses.
Please note that translations of reviews provided by Google are included for convenience. DHPL Travels disclaims all warranties related to these translations, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
For further information and assistance regarding accommodation reviews, please refer to our Customer Service or Accommodation Service teams.