At DHPL Travels, we understand that our guests’ opinions matter. That’s why we use a comprehensive review system to ensure transparency and authenticity. Our review scores range from 1 to 10, allowing guests to evaluate various aspects of their stay independently. These include location, cleanliness, staff, comfort, facilities, value, and free WiFi. By calculating the overall score based on these individual ratings, we provide a comprehensive evaluation of each property.
If you have booked accommodation through our platform, you can share your experience by submitting a review. Even if you didn’t stay overnight but visited the property, your review is still valuable to us. And if you ever need to make changes to a review you’ve already submitted, simply reach out to our dedicated Customer Service team.
At DHPL Travels, we take the authenticity of our reviews seriously. To maintain the integrity of our platform, we employ both human expertise and automated systems to detect and remove any fake reviews. If you come across any suspicious content, please report it to our Customer Service team so that our fraud team can investigate and take appropriate action.
We strive to publish all reviews, both positive and negative, as long as they meet our guidelines. However, there are certain types of content that we cannot allow on our platform. These include politically sensitive comments, promotional content, illegal activities, personal or sensitive information, offensive language, hate speech, discrimination, threats, violence, spam, fake content, animal cruelty, and impersonation. Any violation of our review guidelines will result in the removal of the review.
Timeliness and Relevance
To ensure the relevance of reviews, we generally accept submissions within three months of check-out. Additionally, reviews may no longer be displayed after 36 months or if the property undergoes a change of ownership.
Accommodation Responses and Sorting Options
At DHPL Travels, we value open communication. Accommodations have the option to respond to reviews, fostering a constructive dialogue between guests and property owners.
When browsing through reviews, the most recent ones will appear at the top. However, other factors such as language and the inclusion of comments can also impact the sorting order. You can further customize your review search by sorting and filtering based on the time of year, review score, and more.
Guidelines and Standards
We adhere to strict guidelines and standards to ensure that the content on DHPL Travels remains relevant and family-friendly. We encourage detailed contributions that provide helpful insights for fellow travelers. It’s important to keep the discussion travel-related and avoid personal, political, ethical, or religious commentary. We also expect contributions to be appropriate for a global audience, free from profanity, hate speech, discrimination, threats, explicit remarks, violence, or promotion of illegal activities.
We value genuine and unbiased content from our guests. Reviews are most valuable when they are original and unique to the individual’s experience. As such, DHPL Travels does not accept reviews posted by property partners on behalf of guests or in exchange for incentives. We do not tolerate attempts to manipulate ratings by submitting false reviews.
Respecting privacy is of utmost importance to us. DHPL Travels will make every effort to safeguard personal information shared in reviews, ensuring email addresses, phone numbers, website addresses, social media accounts, and similar details remain confidential.
It is essential to note that the opinions expressed in reviews belong solely to DHPL Travels’ customers and properties. DHPL Travels bears no responsibility or liability for any reviews or responses. We act as a distributor, rather than a publisher, of these comments and responses, without any obligation to verify their accuracy.
Please be aware that translations provided by Google may be available on our platform. It’s important to note that Google disclaims all warranties related to these translations, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.