At Anantaya Resort Passikudah, we value the feedback of our guests. Each review score is rated on a scale of 1 to 10. To calculate the overall score, we add up all the review scores and divide that total by the number of reviews received. Guests have the option to provide separate subscores for crucial areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that the subscores and overall scores are submitted independently and are not directly linked.
Reviewing an Accommodation
If you have booked an accommodation through our platform and stayed there, or even if you visited the property without actually staying, you can leave a review. If you need to make changes to a review you have already submitted, please reach out to our Customer Service team and they will assist you.
Detecting Fake Reviews
As part of our commitment to providing authentic reviews, we have both manual and automated systems in place to detect fake submissions. If we identify any suspicious reviews, we promptly delete them and take appropriate action against the responsible parties. We also encourage our guests to report any suspicious activity to our Customer Service team so that our fraud department can investigate further.
Review Guidelines and Standards
We strive to publish a wide range of reviews, both positive and negative. However, we do have guidelines in place to ensure the content remains relevant, respectful, and trustworthy. Reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines will not be displayed.
To maintain relevance, we generally accept reviews submitted within 3 months of check-out. Reviews may no longer appear after 36 months or if the accommodation undergoes a change of ownership. Accommodations also have the option to respond to reviews.
Sorting and Displaying Reviews
When multiple reviews are available, we prioritize the most recent ones. However, other factors such as language and whether the review includes comments or just a rating may also influence the order. Guests can sort and filter reviews based on the time of year, review score, and other criteria. At times, we may display external review scores from well-known travel websites and will clearly indicate when this information is provided.
Guidelines and Standards for Reviews
Our guidelines and standards aim to maintain the quality and relevance of content on our website while allowing for open expression and diverse opinions. It is important that contributions are related to travel experiences and provide helpful information for other users. We kindly request that you refrain from including personal, political, ethical, or religious commentary. Promotional content should be avoided, and any concerns or issues related to Booking.com’s services should be directed to our Customer Service or Accommodation Service teams.
Creating an Appropriate Atmosphere
Contributions should be suitable for a global audience. We kindly ask that you refrain from using profanity or attempting to mask profanity with creative spelling in any language. Comments and media containing hate speech, discriminatory remarks, threats, sexually explicit content, violence, or the promotion of illegal activities are strictly prohibited.
Genuine and Unique Content
We highly value genuine and unbiased reviews that reflect the unique experiences of our guests. Contributions should be original and not influenced by any external factors. Property partners associated with Booking.com should not post reviews on behalf of guests or offer incentives in exchange for reviews. We do not tolerate negative reviews meant solely to harm a competitor’s reputation.
Respecting the privacy of others is of utmost importance to us. Booking.com takes measures to safeguard personal information and will make efforts to obscure email addresses, phone numbers, website addresses, social media accounts, and similar details.
Please note that opinions expressed in reviews are those of our customers and properties and do not represent the views of Booking.com. Booking.com assumes no responsibility or liability for any reviews or responses provided. As a distributor, we do not verify the accuracy of reviews and comments but aim to provide the most relevant and helpful content. Reviews are sorted based on the date of submission and additional criteria such as language, textual content, and non-anonymity. Additional sorting options may be available to enhance the user experience.
It is important to note that translations provided on our platform are powered by Google Translate. Google disclaims all warranties related to translations, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
At DHPL Travels, we are committed to providing a reliable and trustworthy platform for booking accommodations. For more information about Anantaya Resort Passikudah and other exciting travel destinations, visit DHPL Travels.