Introduction
At DHPL Travels, we are thrilled to introduce you to Amaluna Resort, a hidden gem nestled in the captivating city of Negombo. Allow us to provide you with helpful information and guidelines to ensure a seamless and memorable stay at this extraordinary destination.
Your Review Matters
We value your feedback, and to ensure transparency, we have implemented a comprehensive review system. Our scoring system ranges from 1 to 10, with the overall score calculated by aggregating all individual review scores and dividing by the number of reviews received. Guests can also provide separate subscores for crucial aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It’s important to note that subscores and overall scores are independent of each other.
Genuine Reviews
Only guests who have booked through our platform and stayed at the accommodation are eligible to leave a review. However, even if you visited the property without staying there, your valuable feedback is still welcome. In the event that you need to edit a submitted review, our Customer Service team is ready to assist you.
Ensuring Authenticity
To protect the integrity of our review system, we have a dedicated team and automated systems in place to detect and remove any fraudulent reviews. Fake reviews are immediately deleted, and appropriate actions are taken against those responsible. We encourage our guests to report any suspicious activity to our Customer Service team, allowing our fraud experts to thoroughly investigate the matter.
Our Review Guidelines
We strive to publish a wide range of reviews, both positive and negative. However, reviews that include or reference politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines will not be displayed.
Timing and Relevance
To ensure the relevance of reviews, we accept submissions within 3 months of the check-out date. Additionally, reviews older than 36 months or related to properties with a change of ownership may no longer be displayed. We believe in providing our guests with the most up-to-date and accurate information.
Engage with Accommodation
Amaluna Resort values your feedback and welcomes the opportunity to respond to your review. Your opinions are important, and your engagement contributes to the continuous improvement of our services.
Comprehensive Filtering and Sorting
When browsing through multiple reviews, the most recent ones will be prominently displayed at the top. Other factors, such as language and whether a review contains comments or just a rating, may also influence the sorting order. To assist you in finding the most relevant information, we offer advanced filtering and sorting options, including sorting by time of year, review score, and more.
Trust in External Reviews
In some cases, we may showcase external review scores from reputable travel websites. Rest assured that whenever we include external reviews, we clearly indicate their source, ensuring transparency and accountability.
Our Commitment to Quality
DHPL Travels adheres to high standards of Expertise, Authoritativeness, Trustworthiness, and Experience (E-E-A-T), as well as the Your Money or Your Life (YMYL) principles. This dedication ensures that your journey with us is not only enjoyable but also reliable and secure.
Guidelines and Standards for Reviews
At DHPL Travels, we maintain guidelines and standards to create a relevant and family-friendly environment without limiting expression or strong opinions. We kindly request that contributions remain travel-related, assisting fellow travelers in making well-informed decisions. Personal, political, ethical, or religious commentary should be avoided, and promotional content will be promptly removed. Should you encounter any issues concerning our services, please reach out to our Customer Service or Accommodation Service teams.
A Global Audience
Considering our diverse global community, we kindly request that all contributions be suitable for a global audience. We encourage respectful language usage, refraining from profanity or creative spelling to approximate it. Hate speech, discriminatory remarks, threats, sexually explicit comments, violence, and the promotion of illegal activity are strictly prohibited. We appreciate your understanding and cooperation.
Genuine and Unique Contributions
We highly value genuine and unique reviews that reflect your personal experience as a guest. Unbiased and original contributions hold the greatest value. It is essential to note that property partners of DHPL Travels are strictly prohibited from posting on behalf of guests or offering incentives in exchange for reviews. We do not tolerate any attempts to manipulate ratings by submitting negative reviews about competitors.
Respecting Privacy
At DHPL Travels, we prioritize the privacy of our guests. Therefore, we make every effort to conceal email addresses, telephone numbers, website links, social media accounts, and similar details to safeguard your personal information.
Guest and Property Opinions
Please bear in mind that the opinions expressed in reviews belong solely to our valued guests and properties. These opinions do not reflect the views of DHPL Travels. We do not assume any responsibility or liability for the accuracy or content of reviews and responses. As a distributor, we aim to provide a platform for sharing experiences, without any obligation to verify the accuracy of the content.
Sorting Options
By default, reviews are sorted based on the date of submission. Additional criteria are considered to display the most relevant reviews, including language preference, reviews with text, and non-anonymous reviews. We also offer various sorting options, enabling you to prioritize reviews based on the type of traveler or review score, among others.
Translations Disclaimer
For your convenience, we utilize the translation service powered by Google. However, please note that Google disclaims all warranties related to translations, whether expressed or implied, including accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
Join us at DHPL Travels as we unlock the wonders of Amaluna Resort Negombo. Book your unforgettable experience now by visiting DHPL Travels.
