Understanding Guest Reviews
At A4 Villa Habarana, we value guest feedback to continuously improve our services. Our review scoring system allows guests to rate their experience on a scale of 1 to 10. To calculate the overall score, we aggregate all the individual scores and divide it by the total number of reviews received.
Guests have the opportunity to provide separate subscores for important aspects such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. These subscores are independent of the overall score, allowing guests to provide a comprehensive review.
Submitting a Review
If you have booked accommodation through our platform and stayed at A4 Villa Habarana, we welcome your review. Even if you only visited the property without staying, you can still share your experience. In case you need to edit a review you have already submitted, please reach out to our Customer Service team for assistance.
Combatting Fake Reviews
We take the authenticity of our reviews seriously. Our dedicated team, supported by advanced automated systems, works diligently to detect and remove any fraudulent submissions. Should you come across any suspicious reviews, we encourage you to report them to our Customer Service team. We will promptly investigate and take appropriate action.
At A4 Villa Habarana, we strive to publish all reviews, both positive and negative, to provide a balanced and transparent view. However, we do have some guidelines in place to ensure the quality and relevance of the content.
We will not display reviews that include or refer to politically sensitive comments, promotional content, illegal activities, personal or sensitive information, swear words, sexual references, hate speech, discriminatory remarks, threats, violence, spam, fake content, animal cruelty, impersonation, or any violation of our review guidelines.
To maintain relevance, we generally accept reviews submitted within 3 months of checking out. Older reviews may be removed, especially if the accommodation has undergone a change of ownership.
At A4 Villa Habarana, we value the opportunity to address guest feedback. Accommodations have the option to reply to reviews, allowing for open and constructive communication.
Sorting and Filtering Reviews
When browsing through multiple reviews, the most recent ones will appear at the top, considering various factors such as language and whether the review contains additional comments. You can sort and filter reviews by time of year, review score, and more to find the most relevant information.
External Review Scores
Occasionally, we may display external review scores from reputable travel websites. Rest assured, we will always indicate when this information is from an external source.
Guidelines and Standards for Reviews
To maintain a relevant and family-friendly environment, we have established guidelines and standards for reviews. These apply regardless of the tone of the comment.
- Contributions should focus on travel experiences and help others in making informed decisions.
- Please refrain from including personal, political, ethical, or religious commentary.
- Promotional content will be removed, and any issues with Booking.com’s services should be directed to our Customer Service or Accommodation Service teams.
- Contributions should be suitable for a global audience and avoid any form of profanity, hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or promotion of illegal activities.
- Our goal is to have original and unbiased reviews. As such, reviews should reflect the genuine experience of the guest. Property partners should not post on behalf of guests or offer incentives in exchange for reviews. Negative reviews submitted to harm competitors will not be tolerated.
- Respecting the privacy of others is essential. We will make every effort to protect personal information from being disclosed in reviews.
- The opinions expressed in reviews are those of our guests and do not necessarily reflect the views of Booking.com. Booking.com assumes no responsibility or liability for any reviews or responses. We act as a distributor of guest comments without obligation to verify their accuracy, reliability, or any implied warranties.
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At A4 Villa Habarana, we genuinely value your opinion and appreciate you taking the time to share your thoughts. Your feedback helps us provide the best experience to our guests.