Terms and Conditions
Terms and Conditions of our Travel Agency
DHPL Travels, (the "Company"), is the tour operator responsible for the travel services advertised in this website, and acts only as intermediary between travelers and relevant travel services providers. Our services are rendered under the following general terms and conditions:
Our prices include :
All services specifically described in each itinerary.
Accommodation in the chosen hotels. In the event the hotel has to be changed for another of a similar category due to availability problems, such a change shall be duly notified in advance.
Our prices DO NOT include:
Visa charges or handling
Passport charges or handling
Tips and gratuities to guides, drivers, bellboys, cruise staff and other service personnel
Transfers (unless specified)
Airport taxes at specified destinations
Admission tickets to National Parks, Natural Reserves, or Fauna Reserves (unless specified)
International airfare (unless specified)
Any extra charge that is not specified in the itineraries.
A 50% down payment at the time of booking is required. The balance is due 30 days before commencement of the tour. Full payment in advance is required to hold reservations made within 30 days from commencement of the tour.
In the case of cruises, expeditions, or any other non-traditional tour, a 50% down payment at the time of booking is also required. The balance is due 90 days before commencement of the tour. Full payment in advance is required to hold reservations made within 90 days from commencement of the tour.
If any balance is not fully paid by the date specified, the company may cancel the tour without any refund whatsoever.
Prices shall be final and subject to no change once payment in full has been received.
If price increases or exchange rate fluctuations force a substantial and justified increase of the agreed-upon price, and the customer is not willing to pay such an increase, all payments made will be refunded in full, less any applicable banking fee.
The company reserves the right to change hotel bookings should there be no accommodation available. In such a case, an alternative similar hotel will be provided. Should there not be similar hotels available, accommodation at higher or lower category hotels shall be provided. Should there be any cost difference, the price shall be adjusted accordingly.
In the event the tour is shortened or extended due to force majeure or unforeseeable circumstances beyond the companyÂ’s control, any related expenses shall be the exclusive responsibility of the customers.
All requests for cancellations must be made in writing to the Company.
The following cancellation fees (once the percentage for the provider/s has been deducted) will apply:
Cancellation received 45 to 31 days prior to tour date: 25%
Cancellation received 30 to 15 days prior to tour date: 50%
Cancellation received 14 to 7 days prior to tour date: 75%
Cancellation received less than 7 days prior to tour date: No Refund.
Cancellations received more than 45 days in advance will only have a deduction for administrative fees and, should they apply, airline penalties as well.
Notwithstanding the type of advance cancellation notice the traveler may give, reservations made for long weekends, Easter, high season, Christmas and New YearÂ’s Eve holidays will have non-refundable amounts.
Once the tour is in progress, the voluntary cancellation policy shall apply, as follows: Travelers that voluntarily cancel any of the tour services shall be entitled to no refund. There will be no refund for unused services, including transfers and hotel bookings.
Terms and conditions may vary at any time without prior notice, please check this page for updates, changes or additions.